How do I return an item?
Step 1: Contact Us
Send an email to info@stimapro.com with your order number and the reason for the return.
Step 2: Repack the Item
Place the item securely in its original packaging with all accessories and documents included.
Step 3: Send the Return
After your return request is approved, you will receive return authorization instructions by email.
Approved returns should be sent to the following return address:
Return Address:
Rainbow Plaza, Ngara, Nairobi, Kenya, off Munae Road
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is the return policy?
You can return eligible items within 30 days of delivery, provided they're unused, in original condition, and returned with original packaging, tags, and accessories. We don't charge restocking fees. If the item is defective, faulty, or incorrect, we cover return shipping. If it's a change of mind or wrong size/model ordered, return shipping is at your cost. Once we receive and inspect the item, refunds are processed within 30 business days to your original payment method. Full policy
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
- Handling time: 1–2 business days
- Transit time: 2–4 business days
- Estimated delivery window: 3–6 business days
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.