Shipping policy

Last updated: 5 May 2026

At StimaPro, we aim to make your shopping experience smooth and reliable by providing clear shipping information for orders delivered within Kenya.

1. Shipping Coverage

This Shipping Policy applies to orders shipped to customers within Kenya.

2. Processing and Delivery Times

We aim to process and deliver orders within the following general timeframes:

  • Order cut-off time: Orders placed after 4:00 PM EAT may be processed on the next business day.
  • Handling time: Typically 1–2 business days (Monday to Friday).
  • Transit time: Typically 2–4 business days, depending on destination and delivery partner.
  • Estimated delivery window: Typically 3–6 business days in total.

For eligible orders within Nairobi, we may attempt same-day dispatch or delivery for orders placed before the cut-off time, subject to order volume, product availability, and delivery location.

Delivery times are estimates and may vary due to destination, courier operations, public holidays, weather conditions, or other factors outside our control.

3. Delivery Partners

Once your order is processed, it will be delivered through our in-house delivery service or trusted local courier partners, depending on the order type and destination.

4. Shipping Costs

Shipping charges are calculated based on delivery location, order size, and shipment requirements.

Typical delivery fees may include:

  • Ksh. 350 for orders within Nairobi
  • Ksh. 650 for orders to other regions in Kenya

Final shipping charges, where applicable, are displayed at checkout.

5. Large or Bulky Items

Some oversized or heavy products (such as solar panels, batteries, inverters, solar water heaters, mounting rails, and pumps or large electronics) may require special handling or separate delivery arrangements.

For these items, delivery charges and estimated timelines may vary depending on:

  • size and weight
  • destination
  • courier availability
  • access or delivery requirements

Where applicable, final delivery charges and timelines will be shown at checkout or confirmed by our support team before dispatch.

6. Delivery Issues

If your order is delayed, lost, arrives damaged, or you experience another delivery issue, please contact our customer support team as soon as possible.

We will review the issue and work with you and the relevant delivery partner to find an appropriate resolution.

7. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information (where available).

You may also monitor your shipment through our Order Tracking page, if applicable.

8. Questions and Support

If you need help regarding shipping, delivery timelines, or order status, please contact our support team using the details below.

9. Business Information

StimaPro is an online store operated by StimaPro Limited, registered in Kenya.

  • Company Name: StimaPro Limited
  • Store Name: StimaPro
  • Shop Address: Rainbow Plaza, Ngara, Nairobi, Kenya, off Munae Road
  • Office Address: Kiboko Estate, Mara Lane, Kiambu, Thika West District, Thika, P.O. Box 50063, 00100 – G.P.O. Nairobi
  • Email: Info@stimapro.com
  • Phone: +254717222200
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EAT
  • Response Time: We aim to respond within 1–2 business days.