Terms of service

Last updated: 5 May 2026

These Terms of Service explain the rules and conditions under which StimaPro provides access to its website and related services.

Overview

This website is operated by StimaPro Limited. Throughout the site, the terms “we,” “our,” “us,” and “StimaPro” refer to StimaPro Limited. By visiting our website or making a purchase from us, you agree to be bound by these Terms of Service, along with any additional policies or notices referenced on this site.

If you do not agree to these Terms, you should not access or use our website or services.

1. Online Store Terms

By using this website, you confirm that:

  • you are of legal age in your country or region of residence, or you are using the site with the consent of a parent or legal guardian
  • you will not use our products or services for any unlawful purpose
  • you will not violate any applicable laws, regulations, or third-party rights through your use of the site

A breach of these Terms may result in suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time for lawful business reasons.

You understand that, except for payment information transmitted through secure payment systems, other information you submit may be transferred over various networks and adapted to technical requirements of those networks or devices.

Payment information is handled through secure methods designed to protect sensitive data during transmission.

3. Accuracy of Information

We aim to keep information on our website accurate and up to date, but we do not guarantee that all content is complete, current, or free from errors at all times.

The information on this site is provided for general informational purposes and should not be relied on as the sole basis for making decisions.

4. Service and Pricing Changes

Prices for products or services may change without notice.

We may modify, suspend, or discontinue any part of the website, products, or services at any time where reasonably necessary.

5. Products and Services

Some products or services may be available exclusively online and may have limited quantities.

Certain items may be subject to return or refund conditions described in our Return and Refund Policy.

We make reasonable efforts to display products and descriptions accurately, but we do not guarantee that all product details, images, or colors will appear exactly the same on every device.

6. Billing and Account Accuracy

We reserve the right to refuse, limit, or cancel an order where necessary, including in cases involving suspected fraud, pricing errors, stock issues, or inaccurate account information.

You agree to provide current, complete, and accurate billing, shipping, and account details for all purchases made through our website.

7. Optional Tools

We may provide access to third-party tools or services that we do not control.

Such tools may be provided “as is” and “as available” without warranties, representations, or endorsements by us. Your use of third-party tools is at your own discretion and risk.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not affiliated with us.

We are not responsible for the content, accuracy, availability, or practices of third-party websites. You should review the policies and terms of any third-party site you visit.

9. User Submissions

If you submit comments, feedback, suggestions, reviews, ideas, or other materials to us, you grant us a non-exclusive right to use, reproduce, edit, publish, or display that content in connection with our business, subject to applicable law.

You agree not to submit material that is unlawful, harmful, abusive, defamatory, misleading, or infringing on the rights of others.

10. Personal Information

Any personal information you submit through our website is handled in accordance with our Privacy Policy.

11. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping details, or availability.

We reserve the right to correct such issues and to update or change information where necessary without prior notice.

12. Prohibited Uses

You may not use the website or its content:

  • for unlawful purposes
  • to violate laws or regulations
  • to infringe intellectual property or other rights
  • to transmit malware, viruses, or harmful code
  • to commit fraud or abuse our systems
  • to interfere with the security or functionality of the website

13. Disclaimer of Warranties and Limitation of Liability

We do not guarantee that use of our website or services will always be uninterrupted, timely, secure, or error-free.

To the fullest extent permitted by applicable law, StimaPro and StimaPro Limited shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the website, products, or services.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14. Indemnification

You agree to indemnify and hold harmless StimaPro, StimaPro Limited, and their affiliates, officers, agents, and service providers from claims, losses, liabilities, or expenses arising out of your breach of these Terms or misuse of the website, to the extent permitted by law.

15. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

16. Termination

These Terms remain effective unless and until terminated by either you or us.

We may suspend or terminate your access to the website or services if we reasonably believe you have violated these Terms or engaged in unlawful or abusive conduct.

17. Entire Agreement

These Terms, together with any policies or notices posted on our website, constitute the entire agreement between you and StimaPro regarding your use of the website and services, unless otherwise required by applicable law.

18. Governing Law

These Terms are governed by the laws of Kenya, without prejudice to any mandatory consumer protection rights that may apply under applicable law.

19. Updates to These Terms

We may update these Terms of Service from time to time by posting a revised version on this page. Your continued use of the website after changes are posted means you accept the updated Terms to the extent permitted by law.

20. Business Information

StimaPro is an online store operated by StimaPro Limited, registered in Kenya.

  • Company Name: StimaPro Limited
  • Store Name: StimaPro
  • Shop Address: Rainbow Plaza, Ngara, Nairobi, Kenya, off Munae Road
  • Office Address: Kiboko Estate, Mara Lane, Kiambu, Thika West District, Thika, P.O. Box 50063, 00100 – G.P.O. Nairobi
  • Email: Info@stimapro.com
  • Phone: +254717222200
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EAT
  • Response Time: We aim to respond within 1–2 business days.