Privacy policy

Last updated: 5 May 2026

This Privacy Policy explains how StimaPro Limited (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit https://www.stimapro.com (the “Site”) or interact with our services.

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we do, we will post the updated version on this page and revise the Last updated date above.

2. Information We Collect

Information You Provide Directly

We may collect personal information that you provide to us, including:

  • name
  • email address
  • phone number
  • billing and shipping address
  • account details such as username and password
  • order and payment confirmation details
  • messages or inquiries sent to customer support

Information Collected Automatically

When you use our Site, we may automatically collect certain information through cookies and similar technologies, including:

  • IP address
  • browser type
  • device type
  • pages visited
  • usage and interaction data

Information from Third Parties

We may receive information from third parties such as service providers, payment processors, vendors, analytics providers, marketing partners, or social media platforms where permitted by law.

3. How We Use Your Information

We may use your information to:

  • process and deliver orders
  • manage payments and transactions
  • provide customer support
  • send order, account, service, or policy updates
  • improve our website, services, and customer experience
  • send marketing communications where legally permitted
  • detect fraud, abuse, or security issues
  • comply with legal and regulatory obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, remember preferences, and provide relevant content.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Site.

5. Sharing of Information

We may share your personal information with:

  • service providers and vendors who help us operate our business
  • payment processors and logistics partners
  • business or marketing partners where permitted
  • affiliates within our corporate group
  • legal or regulatory authorities when required by law or to protect our rights

We do not sell your personal information in a way that is inconsistent with applicable law. We do not share sensitive personal information without a valid legal basis or your consent where required.

6. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

7. Children’s Privacy

Our services are not directed to children. We do not knowingly collect personal information from minors. If you believe that a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.

8. Security and Data Retention

We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain personal information only for as long as necessary to fulfill business, legal, accounting, or contractual obligations.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • access the personal information we hold about you
  • request correction of inaccurate information
  • request deletion of your personal information
  • request a copy of your data
  • object to or restrict certain processing
  • withdraw consent where processing is based on consent
  • file a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at Info@stimapro.com. We may need to verify your identity before processing your request.

10. International Users

Your personal information may be processed or transferred outside your country of residence where permitted by applicable law. Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers.

11. Contact Information

StimaPro is an online store operated by StimaPro Limited, registered in Kenya.

  • Company Name: StimaPro Limited
  • Store Name: StimaPro
  • Shop Address: Rainbow Plaza, Ngara, Nairobi, Kenya, off Munae Road
  • Office Address: Kiboko Estate, Mara Lane, Kiambu, Thika West District, Thika, P.O. Box 50063, 00100 – G.P.O. Nairobi
  • Email: Info@stimapro.com
  • Phone: +254717222200
  • Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM EAT
  • Response Time: We aim to respond within 1–2 business days.